Terms & conditions

1. Introduction

These Terms & Conditions govern the use of services provided by Synth Media (“we”, “our”, “us”). By engaging with our services, you agree to the terms outlined below.

Synth Media provides digital marketing, social media strategy, content amplification, brand positioning and related digital growth services.

2. Services

Services may include, but are not limited to:

  • Social media strategy
  • Content distribution
  • Campaign amplification
  • Brand positioning
  • Organic visibility campaigns
  • Audience targeting
  • Digital consulting
  • Creative direction

All services are subject to individual project scope, agreement and availability.

3. Client Responsibilities

Clients agree to:

  • Provide accurate information required for project execution
  • Supply requested assets, approvals and feedback within reasonable timeframes
  • Ensure they have ownership or legal rights to any content provided to Synth Media
  • Communicate changes, concerns or revisions promptly

Delays in communication or asset delivery may impact timelines and project outcomes.

4. Payments & Fees

Payment terms will be outlined in individual proposals, invoices or agreements.

Unless otherwise agreed:

  • Deposits may be required before project commencement
  • Outstanding invoices must be paid within the stated payment period
  • Late payments may result in paused services or additional fees

All pricing is listed in AUD unless otherwise specified.

5. Revisions & Modifications

Reasonable revisions may be included depending on the agreed project scope.

Additional revisions, major changes or scope expansions outside the original agreement may incur additional charges.

6. Results Disclaimer

Synth Media does not guarantee specific results including:

  • Sales performance
  • Revenue outcomes
  • Follower growth
  • Viral performance
  • Engagement metrics
  • Platform algorithm behaviour

Digital performance may vary depending on market conditions, platform changes, audience behaviour and external factors outside our control.

7. Intellectual Property

Unless otherwise agreed in writing:

  • Clients retain ownership of materials they provide
  • Synth Media retains ownership of internal strategies, frameworks, concepts and proprietary processes
  • Final approved deliverables may be used in Synth Media’s portfolio or promotional materials unless otherwise requested in writing

8. Platform & Third-Party Services

Some services may involve third-party platforms including social media platforms, analytics tools or advertising services.

Synth Media is not responsible for:

  • Platform outages
  • Algorithm changes
  • Account restrictions
  • Third-party service interruptions
  • External platform policy enforcement

Clients remain responsible for compliance with platform terms and community guidelines.

9. Confidentiality

Both parties agree to maintain confidentiality regarding sensitive business, marketing or operational information shared during the course of a project.

10. Termination

Either party may terminate services with reasonable written notice.

Synth Media reserves the right to suspend or terminate services if:

  • Payments remain overdue
  • Abuse or inappropriate conduct occurs
  • Requested activities breach legal or platform guidelines

Fees for completed work and committed project stages remain payable upon termination.

11. Limitation of Liability

To the maximum extent permitted by law, Synth Media shall not be liable for:

  • Indirect or consequential losses
  • Loss of revenue or profits
  • Platform-related issues
  • Business interruption
  • Data loss
  • Performance fluctuations

Total liability shall not exceed the amount paid by the client for the specific services provided.

12. Changes To Terms

Synth Media may update these Terms & Conditions periodically without prior notice.

Updated versions will become effective upon publication on the website.

13. Contact

For enquiries regarding these Terms & Conditions, please contact:

Synth Media
contact@synthsocialagency.com